Operations MOD

Market*

Name*

First Last

Market Date*

Number of Vendors*

Please enter a number from 0 to 100.

Please Do Not Include Beverage Vendors

How Many Surveys Were Completed During This Shift?*

Please enter a number from 0 to 1000.

Minimum of 5 Surveys per Market with a goal of 10 or above are required.

Ticket Times Tracked?*

Vendor Summary*

Do any vendors need special attention or follow up from Vendor Partnerships? Were there any complaints about food. ticket times/ service re: a vendor? Were any vendors giving OTG staff a difficult time?

Vendor Violation Notes

Please list all violations, and be specific if any were waived, and the reasons for it.

Guest Summary*

Detail any regular guests and guests that are new regulars that visited the market. List any issues that resulted in an unhappy guest. List all Hospitality Moments or connections that were made with our guests.

Hospitality Moments*

Add in any specific hospitality moments that you or the ambassador had with your guests.

Operational/ Training/ Staff Summary*

List Ambassador(s) List Clock in Times/ Break Times Detail any positives or negatives of the Ambassador(s) performance. Detail any Training that took place at market.

External Factors (optional)

Extreme Heat (greater than 85°)
Extreme Cold (less than 50°)
Precipitation
Competing Event
Holiday
Other (include details in "Additional Notes")

Check all that apply. Elaborate in the "Additional Notes" section if necessary.

Market Open Picture Taken?*

Was a market opening photo taken of the Market Space and posted to Market_ops_Photos on Slack?

Market Close Picture Taken?*

Was a post-market picture taken of the market space after trucks left and posted to Market_ops_Photos on Slack?

OtG Vehicle Used*

Before driving, did you observe any damage to the vehicle, that was not previously reported? (optional)

If "yes", please include details in the "Additional Notes" section below, take photos of the damage, and send them to your Manager.

After your shift, did you observe any damage to the vehicle, that was not previously reported? (optional)

If "yes", please include details in the "Additional Notes" section below, take photos of the damage, and send them to your Manager.

Marketing/ Amenities Feedback . (optional)

Ideas for increasing attendance? Any new Marketing opportunities you would like to try? Please be detailed including a brief summary of how you would implement.

Stakeholder Conversation

If you met or spoke with a stakeholder onsite, please include a summary of any conversation including a description of interaction, incident, or other relevant update.

Music / Entertainment / Activation

Musician/Band Name*

Please enter the Name of the Performing Musician or Band, if none enter N/A

How many musicians performed?*

Music Summary (complete if band present)*

Feedback on the band? Who played? Did customers enjoy them?

Community Activation

Was there a community activation?*

Did this activation increase the foot traffic at the market?*

Activation Summary (complete if activation present)

Is there value in bringing an activation like this back to the market?*

How did people find out about the activation?*

Census

SEATED Customers One Hour in

Total number of customers seated in the market space - NOT a cumulative running count.

LINE Customers One Hour in

Total number of customers standing in line, or waiting on orders, in the market space - NOT a cumulative running count.

SEATED Customers Two Hour in

Total number of customers seated in the market space - NOT a cumulative running count.

LINE Customers Two Hour in

Total number of customers standing in line, or waiting on orders, in the market space - NOT a cumulative running count.

SEATED Customers Three Hour in

Total number of customers seated in the market space - NOT a cumulative running count.

LINE Customers Three Hour in

Total number of customers standing in line, or waiting on orders, in the market space - NOT a cumulative running count.

OTG Operations MOD Report

Music / Entertainment / Activation

Community Activation

Census