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Operations MOD
OTG Operations MOD Report
Market
*
Civic Commons
San Leandro SLIA Event
Downtown Oakland @ The Lot
Presidio Twilight
Davis @ URP
Foster City
5th & Townsend
MTN View @ CHM
Fort Mason Center
Sacramento @ The Zoo
Folsom Outlets (8)
The Barn (12)
Pittsburg (8)
Sacramento @ Rancho Cordova City Hall (3)
San Mateo @ Baycenter (4)
Civic Center (5)
Upper Haight (12)
Sunnyvale (9)
Pleasant Hill (10)
Menlo Park (9)
El Cerrito (12)
Emeryville (3)
5th & Minna (6 Wed) (5 Fri)
Serramonte (10)
Cupertino (9)
Burlingame (7)
UN Plaza (5 Tu) 6 (Th)
South Park (3)
Palo Alto @ Crowne Plaza (6)
Hayward (6)
Concord @ Todos Santos Plaza (6)
Belmont (7)
Vallejo & Front (4)
Larkspur @ Marin County Mart (8)
Alameda @ South Shore Center (10)
Lake Merritt @ OMCA (19)
San Carlos @ Devil's Canyon Brewery (7)
Name
*
First
Last
Market Date
*
MM slash DD slash YYYY
Number of Vendors
*
Please enter a number from
0
to
100
.
Please Do Not Include Beverage Vendors
How Many Surveys Were Completed During This Shift?
*
Please enter a number from
0
to
1000
.
Minimum of 5 Surveys per Market with a goal of 10 or above are required.
Ticket Times Tracked?
*
Yes
No
Vendor Summary
*
Do any vendors need special attention or follow up from Vendor Partnerships? Were there any complaints about food. ticket times/ service re: a vendor? Were any vendors giving OTG staff a difficult time?
Vendor Violation Notes
Please list all violations, and be specific if any were waived, and the reasons for it.
Guest Summary
*
Detail any regular guests and guests that are new regulars that visited the market. List any issues that resulted in an unhappy guest. List all Hospitality Moments or connections that were made with our guests.
Hospitality Moments
*
Add in any specific hospitality moments that you or the ambassador had with your guests.
Operational/ Training/ Staff Summary
*
List Ambassador(s) List Clock in Times/ Break Times Detail any positives or negatives of the Ambassador(s) performance. Detail any Training that took place at market.
External Factors (optional)
Extreme Heat (greater than 85°)
Extreme Cold (less than 50°)
Precipitation
Competing Event
Holiday
Other (include details in "Additional Notes")
Check all that apply. Elaborate in the "Additional Notes" section if necessary.
Market Open Picture Taken?
*
Was a market opening photo taken of the Market Space and posted to Market_ops_Photos on Slack?
Market Close Picture Taken?
*
Was a post-market picture taken of the market space after trucks left and posted to Market_ops_Photos on Slack?
OtG Vehicle Used
*
Before driving, did you observe any damage to the vehicle, that was not previously reported? (optional)
Yes
No
If "yes", please include details in the "Additional Notes" section below, take photos of the damage, and send them to your Manager.
After your shift, did you observe any damage to the vehicle, that was not previously reported? (optional)
Yes
No
If "yes", please include details in the "Additional Notes" section below, take photos of the damage, and send them to your Manager.
Marketing/ Amenities Feedback . (optional)
Ideas for increasing attendance? Any new Marketing opportunities you would like to try? Please be detailed including a brief summary of how you would implement.
Stakeholder Conversation
If you met or spoke with a stakeholder onsite, please include a summary of any conversation including a description of interaction, incident, or other relevant update.
Music / Entertainment / Activation
Musician/Band Name
*
Please enter the Name of the Performing Musician or Band, if none enter N/A
How many musicians performed?
*
0 - No Live Music
1 - Single
2- Duo
3 or More
Music Summary (complete if band present)
*
Feedback on the band? Who played? Did customers enjoy them?
Community Activation
Was there a community activation?
*
Yes
No
Did this activation increase the foot traffic at the market?
*
Activation Summary (complete if activation present)
Is there value in bringing an activation like this back to the market?
*
How did people find out about the activation?
*
Census
SEATED Customers One Hour in
Total number of customers seated in the market space - NOT a cumulative running count.
LINE Customers One Hour in
Total number of customers standing in line, or waiting on orders, in the market space - NOT a cumulative running count.
SEATED Customers Two Hour in
Total number of customers seated in the market space - NOT a cumulative running count.
LINE Customers Two Hour in
Total number of customers standing in line, or waiting on orders, in the market space - NOT a cumulative running count.
SEATED Customers Three Hour in
Total number of customers seated in the market space - NOT a cumulative running count.
LINE Customers Three Hour in
Total number of customers standing in line, or waiting on orders, in the market space - NOT a cumulative running count.
Our Services
Public Markets
Corporate Catering
Creators
OTG For Creators
Apply
Partners
Partners & Sponsors
Placemaking Partners
Performers
Find Food
Food Market Schedule
Find Food Creators
About Us
About Us
Careers
Press
Catering
Blog
Contact Us